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Wed, 28 Jul 2021

SUZUKI RANKED TOP AUTOMOTIVE BRAND IN CUSTOMER SATISFACTION INDEX

Suzuki has ranked highest in the automotive sector in the most recent UK customer satisfaction index, compiled by the Institute of Customer Service.

Over 45,000 responses were received as part of the survey, and Suzuki not only ranked as the highest automotive brand, but ranked joint third in the overall standings.

Jo Causon, CEO of The Institute of Customer Service, said, "In this challenging period for the automotive industry is it clear that some businesses have managed to maintain services and respond to changes in their customers’ circumstances and needs well. Suzuki’s continued strong showing in the UKCSI is encouraging and the organisations that best support their customers through these times – by reassuring, engaging and providing appropriate advice – will be best placed to thrive as we come out of this crisis."

Nobuo Suyama, managing director of Suzuki GB, said, "We are very proud of our achievement to be in first position in the automotive sector, particularly in the continued challenging times we all face. Continuing to evolve the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off."