Job Vacancys

Service Receptionist/Advisor – Full time, Permanent to include weekends

We are looking for a Service Receptionist/Advisor to join our ever expanding team here at GT Motorcycles. You will be managing the front reception and dealing with customers to the highest level of customer service. To ensure all customers are dealt with in a timely and professional manner.

Main Duties and responsibilities

  •      Being the first point of contact for walk in service customers and telephoned in service calls
  •      Taking vehicle bookings
  •      Giving information on vehicle progress and updates on when the vehicle will be ready to collect/be delivered
  •      Calculating when vehicle services are due, by assessing the vehicle age and it’s mileage
  •      Checking the manufacturer system for information on vehicle contracts, history and recalls
  •      Liaising with the workshop controller and service manager on customer requirements
  •       Ensuring your work station is kept clean, tidy and all paperwork is processed and filed away
  •      Highlighting special promotions to customers
  •      Offer maintenance products and addition items to improve performance or increase the life of their motorcycle
  •      Processing cash and credit card transactions accurately & efficiently.
  •      Managing the till, taking money from customers and handing out receipts.
  •      Attending training sessions.
  •      Taking in deliveries and distributing them to the correct departments

Essential

  •      A passion for motorcycles is an absolute must as is the ability to deliver the best results
  •      A good technical knowledge of motorcycles together with the ability to communicate clearly with both the workshop and customers
  •      Must be able to multi-task, be hardworking, committed and be able to stay focused
  •      Must be computer literate and have good knowledge of Microsoft word and Excel.

Salary

Final salary awarded to the successful candidate will be negotiable depending on experience

How to Apply

Please send your CV and covering letter via email to Lisarichards@gtmotorcycles.com or alternatively, hand them into our reception at 10-12 Elburton Road, Plymstock, Plymouth, PL9 8JQ.